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Privacy Policy — How Your Data Is Protected on the eq99 Platform

Eq99 places the highest importance on your privacy. This policy explains in detail how your information is collected, where it is stored, and how it is kept secure.

Last Updated: January 2026

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Table of Contents

1 Introduction

Eq99 is a trusted online betting and gaming platform in Bangladesh. We believe that protecting your personal information and privacy is one of our most important responsibilities. This Privacy Policy explains what types of information eq99 collects, how that information is used, and the steps we take to keep your data secure.

This Privacy Policy applies to eq99's website, mobile app, and all other digital services. By using any eq99 service, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

Note: eq99 never sells your personal information or shares it with third-party advertisers. Your privacy is our top priority.

2 What Information We Collect

Eq99 may collect the following types of information to provide its services and manage your account. We only collect data that is necessary and relevant.

Data Type Example Requirements
Identity Information Full name, date of birth, national ID number Required for KYC verification
Contact Information Mobile number, email address Required for account registration
Financial Information Payment method, transaction history Required for Deposits & Withdrawals
Device Information IP address, browser, operating system Used for Security and Fraud Prevention
Practical Information Betting history, preferred games, session duration Used for service improvement and personalization
  • Photo ID or passport — collected only during KYC verification.
  • Communications made via live chat or email may be stored to help improve our support services.
  • Location data is used solely to verify service availability.

3 How We Collect Information

Eq99 collects information through several methods. Each approach is fully transparent and based on your consent.

  • Directly Provided: You provide information directly when registering an account, completing KYC verification, or contacting support.
  • Automatically Collected: Some information is collected automatically through cookies, log files, and tracking technologies while you use the platform.
  • Third-Party Verification: Limited information may be received from payment providers or KYC service providers for verification purposes.
  • Public Sources: Public databases may be checked in certain cases to help prevent fraud.

4 Purpose of Data Use

Eq99 uses collected information exclusively for the purposes listed below. Data is never used for unauthorized or unnecessary purposes.

  • Account Management: For registration, login, password reset, and KYC verification.
  • Financial Transactions: For processing deposits, withdrawals, and bonus payouts.
  • Security & Fraud Prevention: To detect suspicious activity and keep accounts secure.
  • Service Improvement: To analyze user experience and improve the platform.
  • Legal Compliance: To meet regulatory authority requirements.
  • Contact: For critical updates, transaction confirmations, and support.
  • Responsible Gaming: To identify excessive betting patterns and provide appropriate assistance.

Confirmed: eq99 never passes your information to third parties for marketing purposes. Promotional communications are only sent with your consent.

5 Data Sharing Policy

Eq99 never sells your personal information. However, limited data may be shared in certain circumstances:

  • Payment Provider: Minimal data is shared with payment platforms such as Mobile Banking, Nagad, and Rocket solely to process deposits and withdrawals.
  • KYC Service Provider: With approved third parties for identity verification purposes.
  • Legal Authorities: Disclosure of information may be required in response to a court order or a legitimate request from a regulatory authority.
  • Anti-Money Laundering: Reporting suspicious financial activity to the relevant authorities is a legal obligation.

Please Note: eq99 never shares your information with advertisers, data brokers, or any commercial third parties.

6 Security Measures

Eq99 uses industry-leading security technology to keep your data safe. Our security framework is continuously updated to protect against emerging threats.

  • 256-bit SSL/TLS Encryption: All data transmissions are conducted through encrypted channels.
  • Two-Factor Authentication (2FA): You have the option to add an extra layer of security to your account.
  • Firewall Protection: An advanced firewall system prevents unauthorized access.
  • Security Audit: Regular third-party security audits are conducted.
  • Data Encryption: Stored data remains encrypted at all times.
  • Access Control: Only authorized personnel are granted limited access to relevant data.
SSL Encryption 2FA Protection Firewall Security Audit

7 Cookie Policy

The eq99 platform uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

  • Essential Cookies: Login sessions and security tokens are essential — the platform cannot function properly without them.
  • Performance Cookies: Used to analyze page loading speed and crash reports.
  • Functional Cookies: To remember your preferred language, settings, and previous session.
  • Analytics Cookies: To analyze user behavior and improve the platform.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

8 Data Retention Period

Eq99 does not retain any information longer than necessary. Retention periods by data type are as follows:

  • Account Information: For the duration the account is active, and for 5 years after closure (legal obligation).
  • Financial Transaction Records: A minimum of 7 years in accordance with Bangladesh financial regulations.
  • KYC Documents: For the period required by applicable legal obligations.
  • Betting History: Up to 3 years after account closure.
  • Log Files & Device Information: Typically 12 months.

Note: Where no legal obligation applies, your data is automatically deleted after the specified retention period.

9 Your Rights

As an eq99 user, you have the following rights over your own data. To exercise these rights, please contact our support team.

Your Data Rights

Eq99 ensures every user has full control over their personal data.

1
Right to Access Your Data

You may request to view all personal information eq99 holds about you at any time.

2
Right to Correct Your Data

If any of your information is inaccurate, you may request a correction. You are responsible for providing accurate data.

3
Right to Delete Your Data

Where no legal obligation applies, you may request that your personal data be deleted.

4
Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted.

5
Data Portability

You may request a download of your information in a standard, portable format.

6
Right to Withdraw Consent

You may withdraw your consent to consent-based data processing at any time.

10 Minor Protection

Eq99 strictly prohibits access to its services by anyone under 18. We are fully committed to protecting the privacy of minors.

  • Age verification is mandatory at the time of registration.
  • Where there is doubt, age is verified through KYC checks.
  • We never knowingly collect personal information from minors.
  • If a minor's account is detected, it is immediately closed and all associated data is deleted.

Important: If you become aware of a minor using eq99, please notify our support team immediately.

11 Policy Changes

Eq99 may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

  • A notification will be sent to your registered email.
  • A notification of changes will be displayed when you log in to the platform.
  • The date of the most recent update will always be displayed at the top of this page.
  • For major changes, 30 days' notice will be given before they take effect.

Continued use of eq99 after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

12 Contact

For any questions, concerns, or data-related requests regarding our Privacy Policy, please contact the eq99 support team. Our dedicated privacy team will process your request within 72 hours.

  • Email: [email protected]
  • Support: Reach us anytime via 24/7 live chat.
  • Response Time: Up to 72 hours.

Our Commitment: eq99 takes every privacy-related request seriously and strives to respond as promptly as possible.

Why eq99's Privacy Policy Is Different

Eq99 believes in earning user trust — not just in words, but in action.

Industry-Standard Encryption

Eq99 uses 256-bit SSL encryption for all data transmissions. Your information is stored on our servers with the highest level of protection.

No Data Selling

Eq99 never sells your personal information to third parties. Your data is used solely to deliver our services.

Restricted Access Controls

Only authorized personnel have access to the data they need. Every access is logged and regularly audited.

Data Deletion Options

Where no legal obligation applies, you may request deletion of your data at any time.

Regular Security Audits

Eq99 conducts regular security audits by third-party experts and addresses any potential vulnerabilities promptly.

24/7 Privacy Support

For any privacy-related questions, eq99's support team is available around the clock to help — in Bangla.

Frequently Asked Questions

Find answers here to the most frequently asked questions about our Privacy Policy.

No, eq99 never sells your personal information or shares it with advertisers. Only limited data is shared with approved partners strictly for payment processing and KYC verification.

Retention periods vary by data type. Financial records are kept for up to 7 years as required by law. Betting history is retained for 3 years after account closure. Data is deleted after the applicable period unless a legal obligation requires otherwise.

Yes, unless subject to legal obligations, you may request the deletion of your personal data. Contact our support team and the process will begin within 72 hours.

Yes, eq99 uses cookies for session management, security, and platform improvement. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect service quality.

For significant changes, eq99 will send a notification to your registered email and display an alert upon platform login. The date of the latest update is always shown on this page.

Yes, eq99 stores and transmits payment information using 256-bit SSL encryption. Card and mobile banking details are never stored directly on eq99's servers — all transactions are securely processed through the payment gateway.

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Read eq99's Privacy Policy. Your data is fully protected — register now and enjoy a trusted betting experience.

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