Terms & Conditions — Complete terms for using the eq99 platform

1 General Terms & Conditions

Eq99 (bundles site: https://eq99.pro) is an online betting and gaming platform operating under an international gaming license. These Terms and Conditions constitute a legally binding agreement between eq99 and its users.

Accessing, browsing, or using any service on the eq99 platform constitutes your agreement to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using eq99.

Eq99 reserves the right to update these Terms and Conditions at any time. The date of any update will be noted on this page. We recommend checking back regularly.

• These Terms and Conditions apply in both Bengali and English; in the event of any conflict, the English version shall prevail.
• All eq99 services are intended solely for personal entertainment. Use for any commercial purpose is strictly prohibited.
• Eq99 does not violate the local laws of any country, and users are solely responsible for ensuring compliance with the laws of their own jurisdiction.

2 Account Register

Providing accurate and complete information is mandatory when registering on eq99. Accounts created with false information will be terminated and any deposited funds may be forfeited.

Each user may hold only one account. If multiple accounts are found under the same person, all of them will be closed. eq99 may request KYC documents at any time for identity verification.

• You must provide your correct name, date of birth, mobile number, and email address at the time of registration.
• It is the user's own responsibility to keep their account password secure.
• Sharing your account with or allowing use by any third party is strictly prohibited.
• Withdrawals may be put on hold if KYC verification is not completed.
• Eq99 reserves the right to investigate any account suspected of suspicious activity.

3 Eligibility Requirements

Eq99 services are available to users aged 18 and above only. Use of the platform by minors is strictly prohibited and may be a criminal offence. eq99 may request a copy of a national ID card or passport at any time to verify a user's age.

• Citizens of countries where eq99's services are illegal are prohibited from using the platform.
• Individuals under self-exclusion are not eligible to use eq99.
• Eq99 employees and their immediate family members are not permitted to use any betting-related services on the platform.
• Eq99 reserves the right to reject any application or account.

4 Deposits & Payments

Deposits on eq99 can be made via Mobile Banking, Nagad, Rocket, and other major mobile banking methods available in Bangladesh. The minimum deposit amount is subject to the limits specified on the platform.

Only payment methods registered in your own name may be used for deposits. Deposits from third-party accounts are not accepted and any such transactions will be reversed.

• After a successful deposit, funds are usually credited to your account within a few minutes.
• There are no hidden charges on deposits; however, fees from your payment provider may apply.
• In the case of suspicious transactions, eq99 reserves the right to hold funds until identity verification is complete.
• Deposits are generally non-refundable once completed, unless exceptional circumstances apply.

5 Withdrawal Policy

KYC verification must be completed on your account before you can withdraw winnings from eq99. Without verification, withdrawal processing may be delayed. Withdrawals are typically completed within 24 to 72 hours, though during peak periods it may take slightly longer.

• Withdrawals can only be made to the same payment method used for the original deposit.
• Minimum and maximum withdrawal limits are set in accordance with platform rules.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Processing may be delayed on bank holidays or national public holidays.
• Eq99 reserves the right to investigate any unusual withdrawal patterns.

6 Bonuses & Promotions

Eq99 bonuses and promotional offers are subject to specific terms and conditions. Each bonus has its own wagering requirements, validity period, and eligible game categories. We strongly recommend reading the relevant terms before claiming any bonus.

• The welcome bonus is available only once, on your first deposit.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the required wager amount has been placed.
• Accounts found abusing bonuses through multiple accounts or VPN usage will be terminated.
• Eq99 reserves the right to modify, suspend, or cancel any promotion at any time.
• Separate terms and conditions apply for free bet and cashback offers.

7 Betting Rules

Please make sure you understand the rules of the relevant sport before placing a bet on eq99. Once a bet is confirmed, it generally cannot be changed or cancelled. A cash-out option may be available in certain cases.

Eq99 offers fair and competitive odds across all betting markets. Odds in live betting may change rapidly. If incorrect odds are displayed due to a technical error, eq99 reserves the right to void the affected bets.

• Minimum and maximum bet amounts are set individually for each market.
• If a match is cancelled or abandoned, the stake for the relevant bet will be refunded.
• Eq99 will not be liable for disconnections during live betting.
• Any activity related to bet manipulation or match-fixing will result in account termination.
• Eq99 reserves the right to withhold payouts in cases of suspected suspicious betting patterns.

8 Responsible Gaming

Eq99 believes betting should be enjoyed purely for entertainment. We place the highest importance on responsible gaming. The eq99 platform offers deposit limits, bet limits, session timers, and self-exclusion tools.

• If you feel you are unable to control your betting, activate self-exclusion immediately.
• Eq99 performs age verification to protect minors from accessing gaming services.
• For more information on responsible gaming, please visit our Responsible Gaming View page.

9 Privacy & Data Protection

Eq99 stores users' personal information with the utmost confidentiality. We never sell or share personal data with third parties. Full details on how we collect and process data can be found in our Privacy Policy Available on the page.

• Eq99 protects all data with 256-bit SSL encryption.
• Users may contact support to view or delete their personal data.
• Cookie usage can be managed through your browser settings.

10 Account Termination

Eq99 reserves the right to suspend or terminate any account at any time for the following reasons:

• Registering with false or incomplete information.
• Operating multiple accounts.
• Misuse of bonuses or promotions.
• Bet manipulation or illegal activity.
• Money laundering or suspicious financial transactions.
• Any violation of the eq99 Terms and Conditions.

Users may close their account at any time. In such cases, any valid cash balance will be refunded, however bonus balances are non-refundable.

11 Changes to Terms

Eq99 reserves the right to modify, add to, or remove any part of these Terms and Conditions at any time. For significant changes, users will be notified via their registered email or through a platform notification.

Continued use of the platform after updated terms have been published will be considered your acceptance of the new terms. We recommend visiting this page regularly to stay informed.