Betting is entertainment, not an obligation — and eq99 keeps that in mind. We want you to always play with enjoyment and peace of mind. Find out here how eq99 supports you in practicing responsible gaming.
If you're struggling with a betting addiction, contact our support team directly. We'll handle your case with complete confidentiality.
Get HelpAt eq99, we believe responsible gaming is the foundation of a fun and safe experience. Betting and online gaming are a form of entertainment — much like going to the cinema or enjoying a sport. But when it stops being just for fun, when the urge to chase losses kicks in or household money starts going toward bets, it becomes a problem.
That's exactly what eq99's responsible gaming policy is built for. We want every user to enjoy betting in a safe environment, within their means, and with full awareness. To support that, we offer a set of tools and features that help you stay in control of your gaming habits.
Keep in mind: Never think of betting as a source of income. Only bet with money you can afford to lose without affecting your daily life.
The eq99 platform includes multiple built-in protection tools to help you meet your own responsible gaming goals. These tools are completely free and available to use at any time.
Our protection tools are designed to put you in control of your own gaming environment — without judgment or complexity. Your requests are kept completely confidential.
Eq99 lets you set your own betting limits — one of the most effective ways to stay within your budget and keep betting enjoyable.
Tips: Increasing a limit takes 24 hours to come into effect, but decreasing one takes effect immediately. This protects you from overspending in the heat of the moment.
Problem gambling doesn't always appear overnight. Habits shift gradually, and before you know it, you may have lost control. Read through the signs below carefully — if even one applies to you, consider reaching out for help.
Answer the following questions honestly. If more than three answers are "Yes", please get in touch with us.
Eq99 is strictly for users aged 18 and above. We enforce a rigorous age verification process — identity is confirmed at registration, and any account that raises concern is reviewed immediately.
Important: If you suspect a minor is using eq99, please notify our support team immediately.
Asking for help takes courage, not weakness. eq99 is here for you. Our support team is available 24/7 via live chat, and all conversations are completely confidential.
You can also activate Self-Exclusion from your account at any time — for a period ranging from 6 months to 5 years. During this time, you will not be able to log in to eq99.
Eq99 is more than a betting platform — we genuinely care about the wellbeing and safety of our users. Our commitment to responsible gaming isn't just a tagline; it's a core part of how we operate.
We commit to eq99 always working in your best interest — putting your protection ahead of profitability.
Our commitments: eq99 will never run ads or promotions that encourage problem gaming. All our promotions are designed in line with responsible betting guidelines.
If you notice any of these signs in yourself, don't wait — seek help right away.
Inability to accept losses: Returning to betting repeatedly after a loss and placing larger wagers to try to recover.
Spending family money: Using household expenses, rent money, or borrowed funds for betting.
Betting in secret: Hiding your betting habits or lying to family and friends.
Emotional dependency: Feeling restless, irritable, or low when not betting.
Work and relationship issues: Neglecting work or straining family relationships because of betting.
Inability to stick to limits: Repeatedly breaking self-imposed limits and losing control despite trying.
Be honest with yourself. Self-awareness is the first step toward protection.
If more than three answers are "Yes": Contact the eq99 support team without delay or activate self-exclusion right away.
Use eq99's dedicated features to keep your gaming experience safe and enjoyable.
Set your own daily, weekly, and monthly betting limits. Once a limit is reached, eq99 will automatically stop you from placing further bets.
Exclude yourself from the platform for a set period at any time. This takes effect immediately and cannot be reversed before the chosen period ends.
Set how long you want to play in a single session. When the time is up, eq99 will send you a reminder and the session will end automatically.
View your full betting history and a detailed breakdown of wins and losses at any time. Understand your own patterns and make informed decisions.
You can opt out of bonus and promotional notifications to easily avoid unnecessary temptations.
There's no shame in talking about problem gaming. The eq99 support team is available around the clock — in complete confidence.
Enable responsible gaming settings on your account in just a few simple steps.
Log in to your eq99 account. If you're new, complete your registration first.
Click your profile icon in the top right corner and select "Settings".
Go to the "Responsible Gaming" tab in the Settings menu.
Activate and save your deposit limit, session time, self-exclusion, or any other feature you need.
If the change is successful, a confirmation message will be sent to your registered email address.
You must be 18 or older to register on eq99. Age is verified during the registration process, and KYC documentation may be requested when needed.
Age and identity are verified through a national ID card or passport.
If a minor's account is detected, it is immediately suspended and all associated data is removed.
Learn how each tool works and choose the one that best suits your needs.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Decreasing a limit takes effect immediately; increasing one takes effect after 24 hours.
Betting will automatically stop once you've lost a set amount, protecting you from losing more in the heat of the moment.
Take a temporary break lasting anywhere from 72 hours to 30 days. Your account will be inaccessible for the duration.
For long-term issues, close your account for up to 5 years or permanently. This takes effect immediately.
You'll receive periodic reminders showing how long you've been playing, keeping you aware and in control.
A monthly betting summary is sent to your email so you can understand your own gaming patterns.
Answers to the most frequently asked questions about responsible gaming.